- You need your id number or password now and were unsuccessful using the account lookup.
- You created two accounts.
- Your school is not available when creating a new account.
- You need help taking an assessment or survey.
- You are an administrator and you need help using any of EdTech's features.
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Contacting Tech Support
Tech Support Hours:
8:00 AM to 5:00 PM PST,
Monday - Friday.
If you need assistance on the weekend, please email us.
1-866-422-6252 ext. 5 or edtechprofile@truenorthlogic.com
When contacting tech support please:
- Attempt to use account lookup before calling about lost login information.
- Include your name and school site in all emails.
- Provided a detailed description of your problem.
- If you are requesting to add a new school, please tell us if your school is private or public and the county and district (if applicable) it is located in.
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- You need to get administrative rights.
- You would like to know how your site can use EdTechProfile.
- You would like training on how to use EdTechProfile.
- You would like more information on AB75 training and student survey support.
- You need grant evaluation support.
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